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Drug User Health Program Manager

Under the supervision of the Director of Administration Public Health Prevention Programs the Drug User Health Manager oversees the daily operations of all program services and activities including syringe exchange, mobile outreach, overdose prevention, Naloxone distribution, HIV/HCV/STI testing, linkage to care, behavioral health services and medical clinic operations. The Manager will be responsible for direct supervision of coordinator level roles and health navigators as appropriate to ensure progress toward program deliverables, site safety, participant satisfaction, data reporting and service coordination
Representative Duties:
  1. Daily Operations Management:
  • Manage the daily operations of all program sites and activities to ensure clients receive trauma informed quality care and all program activities and sites open and close on time
  • Management of staff and program schedule including mobile outreach, clinic, and needle exchange 
  • Coordinate staff coverage as needed to ensure all programmatic activities are staffed appropriately to allow for safety and quality care
  • Ensure all physical areas frequented by clients including walk-in space, bathrooms and exam rooms are kept clean and organized and in compliance with Joint Commission standards
  • Create and implement workflows to ensure accurate and timely HIV/HCV/STI result delivery and linkage to care including testing services provided on mobile outreach
  • Assist Director in budget oversite including staff and resource allocation and supply/inventory budget tracking
  • Create workflows to allow for efficient care coordination among program staff, other Fenway departments and external providers with a specific focus on HIV/HCV/STI testing 
  • Attend community and coalition meetings as necessary to establish, and maintain community partnerships with external service providers 
  • Assist Program Director with data collection and analysis, reporting, grant-writing, inter-agency collaboration, and program budgeting.
  • Assist Program Director in developing and executing work plans and convene regular meetings of staff as needed to assure progress toward program deliverables. 
2. Personnel Management
  • Directly supervise all coordinator level program staff, including Outreach Coordinator, Program Coordinator, and Infectious Disease Prevention Coordinator 
  • Provide, at minimum, bi-weekly formal supervision meetings and maintain detailed documentation from all supervision meetings
  • Provide supervisory support to health navigators, case managers, and per-diem staff as needed 
  • Assist Director with tracking of staff training and competencies including phlebotomy, CPR, and Naloxone 
  • Create and implement a formal onboarding plan for all new staff to complete before working with clients 
  • Ensure that all new staff complete phlebotomy and specimen collection training within one month of hire
3. Data Oversite and Tracking
  • Manage progress and performance of work-plan deliverables for all program funders by utilizing data dashboards and creating performance improvement plans with program staff on low performing areas
  • Oversite of data collection, quality and accuracy in compliance with funder requirements
  • Collaborate with data team to create and implement efficient data and reporting processes for all program staff
4. Direct Service:
  • Perform direct services as needed, such as, assisting clients with accessing support services, primary care, substance use treatment, behavioral health services, legal advocacy, overdose prevention training, HIV/HCV/STI testing, and housing services. 
  • Directly respond to client needs and crisis situations as appropriate
5. Meet agency participatory expectations
  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures. 
  • Attend all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
6. Perform related duties and projects as assigned


  • Bachelor’s degree and 5 years of relevant work experience required.
  • Two years of experience in program management or supervisory experience required.
  • Strong knowledge of harm reduction and opioid overdose prevention strategies.
  • Phlebotomy certification/experience or a willingness to be trained in phlebotomy required.
  • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
  • Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications:
  • Ability to provide non-judgmental, person-centered, and trauma-informed care/services. 
  • Significant knowledge of health-related social issues faced by people who use drugs.
  • Strong organizational, interpersonal, written and verbal communication skills.
  • Proficient in Microsoft office and experience with electronic data collection.
  • Self-directed, motivated and flexible with the ability to work independently and as part of a team.
  • Ability and willingness to respond to medical and behavioral health crises as needed
  • Ability to manage multiple tasks and responsibilities.
  • Experience conducting trainings and facilitating support and educational groups, preferred
  • Spanish language proficiency a plus
  • Candidates with lived experience are encouraged to apply  
Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:
  • Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure. 
  • Work may involve exposure to loud noise, strong odors, and emotionally liable individuals.
  • Typically moderate physical activity requiring handling average-weight objects up to 15-20 pounds.
  • May work with blood and other body fluids and could be exposed to pathogens and will require safety training
  • Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
Supervisory Responsibility:
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.