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Senior Dealership Outreach Coordinator

Represents CSE and programs such as the Clean Vehicle Rebate Project (CVRP) at Dealerships and Dealership related events. Responsible for educating and engaging target audiences about the benefits offered through CSE’s programs.
Essential Functions and Responsibilities:
Dealership Outreach
· Lead dealership education efforts through in-person visits and coordination of training sessions.
· Support training Outreach Coordinators in dealership engagement.
· Support launching and collecting surveys from dealership engagement activities and programs.
· Identify key accounts and build/maintain relationships with dealerships in assigned territory.
· Represent CSE and their programs while creating engagement opportunities at all dealership sites and approved dealership community events.
· Coordinate needs for dealership site visits and trainings, event participation, including negotiating booth location and cost with event organizers, contract management, logistics (transporting collateral to/from event locations, and setting up/tearing down displays), and any other needs that may be required.
· Oversee inventory of all outreach materials, monitor supplies (re-ordering and repairing as needed), and organization of those items (quality assurance).
· Identify key accounts and build/maintain relationships with dealerships in assigned territory.
· Salesforce account management.
o Enter all dealership event data into Salesforce including but not limited to phone calls, emails, and in-person visits.
Dealership Outreach Follow Up
· Ensure effective follow up with contacts made at dealerships and events.
· Assist in the creation of email templates to be sent to dealership contacts and event attendees whose email addresses were collected.
· Create communications that reinforce key outreach messaging and encourages dealership contacts and event attendees to take action.
· Increase website traffic and create extended outreach opportunities as a result of proper dealership and event follow up communications.
· Address frequently asked questions, dealership issues, and/or provide other information that was brought up at specific dealerships and events.
· Track dealership and event outreach metrics (i.e. event attendance, volume of collateral distributed, number of quality conversations had) for internal/external reporting purposes.
Partnership Developments
· Participate in the development of new, regional partnerships that will assist in meeting program goals.
· Develop dealership “tool kit” to be used in reaching out to potential partners.
· Assist in maintaining relationships with dealerships and partners, ensuring they have materials they need to disseminate to their respective audience/customers.
· Assist in creating content for the statewide dealership newsletter email.
Role Specific Responsibilities
Essential Knowledge, Skills and Abilities:
· Strong attention to detail and ability to produce high quality work in a fast-pace environment; accuracy and attention to detail is essential.
· Experience in Office 365; must be proficient in Word, Excel and PowerPoint.
· Self-motivated and an ability to work independently or as part of a team.
· Outstanding interpersonal skills: must display patience, humor and helpfulness at all times.
· Ability to handle multiple projects and deadlines.
· Flexibility to work overtime as necessary.
· Outgoing and professional attitude that engages and informs through public interaction.
· Excellent customer service skills.
· Experience working with CRM systems or Salesforce.
· Associate of Arts degree, and/or equivalent experience is required.
· Bachelor’s degree in a related field, and/or equivalent experience is preferred.
· 3-5 years of professional office experience.
Licenses, Certificates or Registrations:
· None required
Work Environment:
· Works in an office environment.
· Frequent travel to dealership sites.
· Occasional travel to community events, trade shows and other activities away from CSE work location involving evening and/or weekend work.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.
· Must be able to lift 50 pounds in order to transport, set up and take down booth.